Clear terms for professional services
These Terms of Service apply to all services provided by Swift Labs to customers. Different terms and conditions of the customer are only recognized if we have expressly agreed to them in writing.
Customers purchase packages directly through our website with upfront payment. After purchase, we contact the customer to begin the consultation and planning process.
We reserve the right to review every purchase. If we determine that we cannot meet the requirements, are at capacity, or the project is outside our scope, we will cancel the order and provide a full refund before any development work begins.
Every package includes consultation sessions to clarify specific requirements and ensure proper project planning.
Process:
Scope: Services are defined by the package description and refined during consultation. Additional services beyond the package scope will be quoted separately.
Prices listed at time of purchase apply. All prices include applicable taxes.
Payment is required upfront via Stripe before development begins. For larger custom projects, payment plans may be arranged.
Refunds are only available before development work begins. Once we start the actual development process (after consultation), no refunds can be provided as work has commenced on your project.
Our development packages do not include ongoing third-party service costs such as:
We provide setup guidance, technical configuration, and recommendations for service providers. You maintain direct relationships with these providers to ensure full ownership and control of your digital assets and accounts.
This approach ensures you retain complete control over your developer accounts, payment processing, hosting environments, and can scale services based on your actual business needs and usage.
We work in close coordination with the customer. Changes during development may result in additional costs and delays.
The customer agrees to provide necessary information and materials in a timely manner for project completion.
EU consumers have a 14-day withdrawal right from contract conclusion. However, this right expires after completion of our first consultation session. Once we complete the initial consultation and begin project planning, the withdrawal right no longer applies as we have commenced performance of the service.
Each package includes consultation sessions and project delivery as specified in the package details. Additional ongoing support and maintenance services can be arranged separately based on your needs.
We warrant professional execution according to the agreed scope of services. Liability is limited to intent and gross negligence.
We are not liable for indirect damages, lost profits, and consequential damages, unless they are based on intentional or grossly negligent behavior.
The customer receives full usage rights to the created code and content. Third-party components and frameworks remain subject to their respective license terms.
German law applies. The place of jurisdiction is Nuremberg for merchants. Should individual provisions be ineffective, the effectiveness of the remaining provisions remains unaffected.
Last updated: 8/14/2025
Swift Labs